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Contact us
In the unlikely event of a product defect, please send the original product and packaging materials to our inquiry desk, along with the name of the store where you purchased the product and the date of purchase.
We will send you a replacement and shipping charges.
【Where to Send】
2261-2 Nakasho,Kurashiki-city,OKAYAMA 710-0016,JAPAN
Inquiries Desk
Inquiries Desk
Inquiries by phone
086-464-3100Business Hours:
Monday through Friday 8:30 a.m. - 5:30 p.m. (excluding national holidays)
We may call you back to confirm the content of your call. Please display your telephone number.
-If your phone is set to block caller ID, please dial “186” at the beginning of the call.
-Since public pay phones do not support telephone number notification, please call from a landline or cell phone.
Inquiries from the website
Inquiry FormBusiness Hours:
Monday through Friday 8:30 a.m. - 5:30 p.m. (excluding national holidays)
We will respond in order of inquiries during the above business hours.
Inquiries received on Saturdays, Sundays, national holidays, and company holidays such as summer and New Year’s holidays will be handled after business days resume.