Regarding Inquiries

If you do not receive a “Notice of Acceptance of Inquiry” e-mail from us after sending the e-mail, we will not be able to reply to you by e-mail. We apologize for the inconvenience, but it is possible that your e-mail address was entered incorrectly or your spam service settings may have been affected, so please check your e-mail settings and resend the inquiry.
*If you have set up your spam mail settings, please make sure that you can receive emails from “info@kajitani-shokuhin.co.jp”.
Please do not use platform dependent characters.

Requests Regarding Specified Items

Please contact us with the original product and its packaging in hand so that we can examine the item(s) at the manufacturing plant. (We do not provide support for photographs or images)

Regarding Replies

Please note that inquiries received on non-business days (Saturdays, Sundays, national holidays, summer vacation, and New Year’s holidays) will be replied to on the next business day or later. You may have to wait for a response, or we may not be able to respond depending on the content of the inquiry. In some cases, we may respond by phone or letter instead of e-mail. Please note that we do not reply to introduction e-mails or information about products and services. Our responses are addressed to individual customers. Please refrain from reprinting or secondary use of any part or all of this information without our permission.

Handling of Personal Information

Your personal information and consultation details will be handled in strict confidence. Please read our Personal Information Protection Policy and submit if you agree.
Please note that we may use customer feedback in our corporate activities without identifying individual customers.